The Power Service is a trading name for The Power Service (South Eastern Counties) Ltd (”we/us/our”). We are committed to protecting and respecting your privacy. We are a company incorporated in England (registered number) with registered office at 355 Regents Park Road, Finchley, London N12.
- in relation to our website at www.thepowerservice.co.uk (“Site”);
- through use of our Twitter, Facebook, Linkedin and other social media based communication apps (“App”); or
- through our service purchase portal accessed via https://thepowerservice.co.uk/login/ (“Portal”) will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998, as that legislation may be amended or replaced (the “Act”), we are the data controller.
Information we collect from you
We may collect and process the following data about you:
- Information that you provide by filling in forms on our Site or registering to use our Site.
- If you contact us, we may keep a record of that correspondence. We may also ask you for information when you report a problem with our Site.
- Technical information we collect automatically when you visit our Site, including, but not limited to, the IP address used to connect your computer to the internet, your browser type and version and your browser plug-in types and version.
- Information about your visit to our Site which we collect automatically, including but not limited to, traffic data, location data, weblogs and other communication data.
- Registration Information – this is information you give us about you when you register on our site and to use the Portal or by corresponding with us. We will request your name and email address in relation to the registration process.
- Reports Information – this is information recorded from your use of the App, including conformance reports and results data (to the extent that this includes any personal data).
Our Site may use certain cookies from time to time. A cookie is a small file of letters and numbers that we store on your browser. This allows us to distinguish you from other users of our site, which helps us to provide you with a good experience when you browse and also allows us to improve our site. You can change your website browser settings to reject cookies at any time, although this may impair the functionality of our site.
Uses made of the information
We may use information held about you in the following ways:
- to provide you with information you request from us.
- to provide you with the service we offer (“Service”).
- we use Registration Information in relation to setting up your account to enable us to provide our Service.
- to provide and to help maintain, protect and improve the Portal and Service, and to notify you about changes to them.
- to ensure that content from our Site and Portal is presented in the most effective manner for you and for your computer/ device.
- to administer our site and for internal operations, including troubleshooting and testing.
- We also use Account Information for the purposes of statistical analysis of the use of our Service.
- We use limited Registration Information (name and email) for internal marketing purposes
- Where you have given us consent, we may use Registration Information, Device Information and Reports Information to send you push notifications about services that we offer
Basis for processing
We are entitled to use your data as described in paragraph 1 above as we are responding to your request and therefore have your consent to this processing.
We are entitled to use your data as described in paragraphs 2, 3, 4, 5 and 6 as we require to do this as part of our agreement with you to provide the Service.
Disclosure of your information
You agree that we have the right to share your personal information, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation,
Basis for processing
We are entitled to disclose your data as described in paragraphs 1 and 2 above as it is within our legitimate interests to run our business.
We are entitled to disclose your data as described in paragraph 3 on the basis that we are legally required to do so.
We are entitled to disclose your data as described in paragraph 4 above as the purposes stated are all within our legitimate interests.
Where we store your personal data
All information you provide to us is stored on secure servers and we will use strict procedures and security features to try to prevent unauthorised access. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk.
How long we will store your personal data
We only store your information for as long as is necessary for the purpose it was obtained or for any additional purpose we have explained to you.
Under data protection legislation you have a number of rights in respect of information held about you. These rights are as follows, and can be exercised in accordance with the applicable legislation:
- Access to information: You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information, please email us at firstname.lastname@example.org.
- Ensuring accuracy of information: We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or complete information that is inaccurate or incomplete.
- Right to erasure: You may have a right to erasure, which is more commonly known as the ‘right to be forgotten’. This means that in certain circumstances you can require us to delete personal information held about you.
- Ability to restrict processing: You may also have the right to require us to restrict our use of your personal information in certain circumstances. This may apply, for example, where you have notified us that the information we hold about you is incorrect and you would like us to stop using such information until we have verified that it is accurate.
- Right to data portability: You may have the right to receive personal data we hold about you in a format that enables you to transfer such information to another data controller (e.g. such as another service provider).
- Review by an independent authority: You will always have the right to lodge a complaint with a supervisory body. The relevant authority in the UK is the Information Commissioner’s Office.
- Preventing direct marketing: We do not sell your data. From time to time, we may send emails containing information about new features and other news about us, or push notifications about services we offer that may interest you. This is considered direct marketing. You have the right to stop us from contacting you for these purposes and we will not normally do so unless we have obtained your consent in advance. We will always inform you if we intend to use your personal data for such purposes. You can usually exercise your right to prevent such marketing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at email@example.com.
Changes to our policy
Any changes we make to our policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our policy.
Questions, comments and requests regarding this policy are welcomed and should be addressed to firstname.lastname@example.org.